Your2am - The Finest Online Sex Toys Shop in the UK & Europe

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Shipping & Returns

Shipping & Returns

Your absolute satisfaction is our main priority. We do our best to see that you are completely satisfied with each order. In the event that you are not please don't hesitate to contact us. Should you need to return an item, the process is simple and easy.

The Returns Process

Step 1. – Notifying Us Of Your Intention To Return Or Cancel Your Order

Notification of your intention to cancel your order and return any goods within the period of 7 working days after the day of delivery can be done by emailing us via our contact page with your order details. Please note that we cannot provide a return service for domain name registration.

Step 2. – Completing The Necessary Documentation

On notification of your intention to return, Customer Service will take note of your customer order number and the description of the goods, which are being returned, this information can be found on your despatch note. Customer Service will then issue you with an authorisation number and an email confirmation. Please keep a copy of this authorisation number for future reference with Customer Service with regards to this matter.

Step 3. – Returning The Product

Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel the original despatch note and a copy of your e-mail confirmation. We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

Step 4. – Processing The Refund

If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition to us within 14 working days from delivery. You will receive e-mail notification of your refund from us.

If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

You may cancel your order (or any part of it) at any stage before the Products are delivered to you, and up to 7 days afterwards. You may do so by simply returning the Products within 14 days of you receiving them or by contacting our Customer Service team by email via our contact page or by telephone on 0845 0092 922. One of our operators will be happy to help you between the hours of 10:00am and 7:00pm Uk time.

Where you decide to cancel an order after we have despatched the Products, you will be under a duty to return them to us, at your own risk. All such Products should be returned within 14 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging.

After you cancel your order and we are in receipt of your returned Products, any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of you cancelling your order.

If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty you must return it to us within 7 days.

Our policy on cancellations, returns and refunds does not affect your statutory legal rights.




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